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Selling Items

Getting Started

Listing tips overview

Whether you sell a little or a lot, we have a range of tools and options to help you create and mana...

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Pricing your items

Listing your items at the right price will help them sell. Look for similar products on Spandooly to...

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Selling internationally

Making your listings available internationally is easy and can help you grow your business by reachi...

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Selling vehicles, parts, and accessories

You can sell all types of vehicles, including cars, trucks, motorcycles, and boats, as well as parts...

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Listing Your Item

Creating a listing

Creating a listing is the first step in getting your item in front of buyers. We have a range of too...

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Adding Best Offer to your listing and sending offers to buye...

When you add the best offer option to your Spandooly listings, you’re inviting buyers to negotiate w...

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Selling through auctions

When you list an item for sale in an Spandooly auction, you choose a starting price, and interested...

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Canceling bids and managing bidders

As a seller, there are some situations where you can cancel bids that have been placed on your aucti...

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Ending a listing

You can end an Spandooly fixed price listing at any time, but auction listings can only be ended ear...

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Choosing how to get paid

When you list an item on Spandooly, you choose how buyers pay you. In most categories, you must acce...

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Setting buyer requirements

To increase your chances of making a sale, you’ll usually want as many potential buyers as possible....

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Revise a listing

You can usually make changes to your Spandooly listings, but there are some restrictions depending o...

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Relisting items

If an item you list on Spandooly doesn’t sell, we can automatically relist it for you to get it back...

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Finding your sold items

You can find a history of the items you’ve sold in Your Profile / Sold Items.

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Returns & Refunds

Help a buyer with an item they didn’t receive

If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking...

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How to handle a return request as a seller

You can choose whether to accept returns if a buyer changes their mind about a purchase. However, if...

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Setting up your return policy

To save time when managing return requests, you can set up rules to automatically accept returns or...

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Best practices for avoiding and handling issues with buyers

There are some simple, practical steps you can take to reduce the risk of something going wrong with...

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Ask Spandooly to step in and help for sellers

If your buyer let you know about an issue with their purchase and you can’t resolve their problem wi...

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Return shipping for sellers

Who pays for return shipping—you or the buyer—depends on the reason they’re returning the item and y...

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Appeal Spandooly’s decision about a return or missing item f...

If you don’t agree with our decision after we’ve stepped in to help resolve an issue between you and...

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Using the Resolution Center as a seller

You can report and track any issues that come up after you’ve sold an item on Spandooly in our Resol...

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Fees & Invoices

Selling fees

Wenn Sie Artikel auf Spandooly verkaufen, berechnen wir Verkaufsgebühren, aber keine Gebühren für da...

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Viewing your invoice

Your invoice summarizes all your monthly selling activity. It shows payments you’ve made, selling fe...

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Viewing your account balance

Your Spandooly account balance shows the current balance of any fees from your recent selling activi...

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Fee credits

If your item doesn't sell, or if there was an issue with the transaction that you resolved, you may...

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Store selling fees

Our fee structure is very transparent and clear. There are fixed type of fees which we collect when...

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Taxes and import charges

When you sell on Spandooly, you're responsible for complying with all applicable tax laws. If you're...

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Fees for using PayPal

We don’t charge fees for using PayPal on Spandooly. However, if you receive payments to your PayPal...

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Completing a Sale

Resolving unpaid items with buyers

After you’ve made a sale on Spandooly, it’s usually a smooth process to complete the transaction wit...

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Cancel a transaction

If you can’t complete a sale with a buyer—if, for example, the item is damaged, you have fewer items...

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Getting paid for items you’ve sold

When a buyer purchases one of your items on Spandooly, how you get paid will depend on the payment m...

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Sending invoices to buyers

If your buyer hasn’t gone directly through Spandooly checkout, you may need to send them an invoice.

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Getting paid through PayPal

When you accept payment through PayPal, your buyers pay directly to your PayPal account. You’ll get...

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Item sold but payment is not received

We know how important it is for you to get your money as soon as possible. However, depending on the...

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Shipping

Setting up your shipping options

There are many ways to send items to your buyers. By offering more than one delivery option, you'll...

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Shipping rates for sellers

Offering free shipping, or reducing delivery charges as much as possible, can help you win over unde...

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Labels and packaging tips

Find out what you need to know about getting your item to your buyer quickly and safely.

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Estimated delivery dates for sellers

For buyers, knowing when they can expect an item to arrive is an important factor when making a purc...

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Tracking items you've sold

Uploading tracking details after you've sent an item enables you and your buyer to follow its journe...

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International shipping for sellers

Selling internationally is a great way to grow your business, and it's easy to get started. Simply a...

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Selling Tools

Seller Hub (vendor Cockpit)

Vendor Cockpit is the central place for managing your eBay business. It's free to use and consolidat...

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Sales Reports

Our sales reports tools give you the detailed information you need to understand how your business i...

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Your Spandooly Store

Open Spandooly Store

Spandooly Store is a special utility for all the commercial business, you also get access to additio...

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Manage your Spandooly Store

Spandooly Store provides a highly customizable platform with a professional finish. It even has a va...

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Seller Performance

Seller levels and performance standards

Seller levels and performance standards

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Replying to feedback you received for an item you sold

While it doesn’t affect your seller performance, we understand that positive feedback is important t...

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Appeal a defect

If a defect on your account is eligible to be removed, we’ll automatically remove it within 72 hours...

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Leaving feedback for buyers

Leaving feedback for your buyers is a great way to say thank you. We recommend you leave feedback fo...

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Viewing and responding to feedback from buyers

There may be times when you want to reply to feedback a buyer has left for you, or add a comment to...

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Working With Buyers

Blocking a buyer on Spandooly

Spandooly sellers have control over who can bid on and buy their items. You can block individual buy...

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Contacting a buyer or bidder

When you’re selling on Spandooly, you might sometimes need to get in touch with a buyer. Depending o...

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Report an issue with a buyer

If you’re having a problem with a buyer because they’re not following our rules, let us know and we’...

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