Store subscription fees

When you open an Spandooly Store, all the options are available to you without any limitations. Visit our Seller Center to learn more about the benefits of opening an Spandooly Store.

We'll bill you for your Store every month until you cancel your subscription. To find out how fees are charged when you change your Store level or cancel your subscription/close your Store, please read our Stores Subscription Terms of Service.

Insertion fees

There are no fees or limitations on the amount of the items that you added to the system. We only incur fees from the sellers only when they make any sell either on fixed price listing or by selling the item over auction. But, there are fees incurred on cancelling the auction item if there are bids.

Final value fees

We charge a final value fee when your item sells.

This fee is calculated as a percentage of the total amount of the sale. The total amount of the sale is the amount the buyer pays, including any shipping and handling charges. Sales tax is not included in the calculation.

Final value fee amounts are capped. The amount of the cap is determined by your Store subscription type and the listing category, as indicated in the tables below.

If for some reason the buyer doesn't pay, you need to either cancel the sale or report it as an unpaid item in order to be eligible for a final value fee credit.

Final value fees on shipping

Final value fees on shipping are based on the cost of the shipping service the buyer chooses. However, if you offer 1-day or international shipping as well as a cheaper or free option (like domestic shipping), the final value fee is calculated based on the cheapest domestic option you offer.

If you only offer 1-day or international shipping but no cheaper option like domestic shipping, you'll be charged a final value fee based on the service the buyer chooses.

Fees for optional listing upgrades

You can enhance your listings to help make them stand out by adding certain features, such as subtitle or bold font. The fees for these optional listing upgrades vary depending on your item's price and the listing format and duration.

If you relist your items automatically in our business tool or by using Selling Manager automation rules, you'll be charged insertion and optional listing upgrade fees each time your item is relisted.

Please keep in mind that not all optional listing upgrades are available with every listing tool and not all optional listing upgrades may be displayed across all our sites, services, applications, and tools.

Additional final value fees

You may be charged final value fees if you violate our policy of buying or selling outside of Spandooly, or we may apply additional final value fees if you are not meeting our performance expectations.

Buying or selling outside of Spandooly

If you offer or reference your contact information or ask a buyer for their contact information in the context of buying or selling outside of Spandooly, you'll be charged a final value fee based on the total amount of the sale even if your item doesn't sell. In this situation, the total amount of the sale is determined as follows:

• Auction-style listing format: The total amount of the sale is the auction start price, the Buy It Now price (if applicable), the reserve price (if applicable), or the price identified between the buyer and seller, whichever is highest.
• Fixed price listing format: The total amount of the sale is the fixed price or the price identified between the buyer and seller, whichever is higher.

Sellers not meeting performance expectations

Additional final value fees may apply on sales in the following circumstances:

• If your account doesn't meet our minimum seller performance standards for the US in the evaluation on the 20th of the month, you'll be charged an additional 5% on the standard final value fees applicable to sales in the following calendar month. Go to your Seller Dashboard to check your current seller level. This fee does not apply to Above Standard and Spandooly Top-rated Sellers
• If your rate of 'Item not as described' return requests is evaluated in your service metrics as Very High in the evaluation on the 20th of the month in one or more categories, you will be charged an additional 5% on the standard final value fees for sales in those categories in the following calendar month. You can view your personalized service metrics on your Service Metrics dashboard in Seller Hub.

Final value fees are capped in most categories - the maximum amount is determined by the listing category and your Store subscription. However, the additional final value fees for sellers who do not meet our minimum performance standards and/or who have a Very High rate of 'Item not as described' return requests, are not subject to maximum final value fee caps. Any additional final value fees will be calculated as a percentage of the total amount of the sale, including shipping. We'll indicate which listings are subject to additional fees on your Account Summary.

Note: If your account isn't meeting our minimum seller performance standards and you're rated Very High in your rate of 'Item not as described' return requests, you'll only be charged the additional final value fee for not meeting our minimum seller performance standards.

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Examples of fee calculations

Auction-style listing example 1

You're a Basic Store subscriber and you're selling a purse using a 10-day duration. You select a starting price of €199 with a Buy It Now price of €400, and you offer free shipping. You haven't yet used your allocation of zero insertion fee listings this month, and you are meeting our performance expectations.

The item sells immediately for the Buy It Now price of €400. Since you aren't charging the buyer for shipping or any other costs, €400 is the total amount of the sale.

Auction-style listing example 2

You're a Store subscriber and you're selling a new smartphone using a 7-day duration. You select a starting price of €450 and you add a reserve price of €700.

The item sells for €850 and the buyer chooses 1-day shipping for €15, even though you offered a cheaper domestic shipping option. The total amount of the sale is €865.

Other terms and conditions

We always want to make sure we're very clear about the fees we charge, so here are some details you should be aware of:

• If you use supplemental services, such as buying and printing shipping labels on Spandooly, or if you participate in any of our advertising programs, additional terms may apply and you'll pay any costs or fees associated with those services. Details of the costs or fees will be on your monthly invoice and we'll charge the payment method you've set up on your seller account
• All fees are in Euros
• Fees may apply if you end your auction-style listing early
• The fees on this page apply to listings on Spandooly.com.
• If your payment method fails or your account is past due, we reserve the right to limit or suspend the services which Spandooly provides to you.
• Seller fees don't purchase exclusive rights to web pages on Spandooly. We may, in our sole discretion and without consent from or payment to sellers, display third-party advertisements (including links and references thereto) and listings from other sellers on any Spandooly page
• Depending on the tax legislation of your country of residency, local Value Added Tax (VAT), Goods and Services Tax (GST) or similar consumption tax might apply in addition to your Spandooly fees.
• Read our Spandooly Stores Subscription Terms of Service