Information before appealing Spandooly's decision for the returns issue

You’ll need to provide new, additional information to back up your appeal. This can include things like:

• Tracking details showing the buyer received the item
• Proof that a returned item was delivered to the wrong address or lost in the mail
• Documents showing the item matches the listing description
• Proof the buyer received a refund before the case was closed

How to appeal Spandooly's decision

• All the cases under Resolution Center are being monitored by the Spandooly
• So, if Spandooly has made the decision in the favor of buyer or seller, all the comments will be listed in the Resolution Center.
• Both the parties have to accept or reject the resolution passed by Spandooly.
• If there is acceptance from both the parties, then the case is closed.
• If one of the parties deny the resolution, then Spandooly will re-assess the case and provide the final other resolution
• Spandooly plays fair in all the cases as they are neutral

Handling payment disputes

In some situations, a buyer may ask their bank or other financial institution to open a payment dispute if they believe there’s an issue with their order. Payment disputes can take the form of a chargeback or other type of dispute, such as a PayPal dispute.