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Features & Tools for Buying Items

Buying Items

Buying as a guest

You can shop for most things on Spandooly without needing an Spandooly account, but you’ll miss out...

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Cancel an order

To cancel an order – whether it's a Buy It Now purchase or you've won an auction – you'll need to co...

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Your shopping cart

You can save fixed-price items you'd like to buy by adding them to your shopping cart while you cont...

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Making a Best Offer

Best Offer lets you offer the seller a price you’re willing to pay for the item. The seller can acce...

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Buying vehicles, parts, and accessories

You can search for vehicles and parts by year, make, and model on Spandooly Motors. You can also sho...

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How Bidding Works

Retracting a bid

If you've made a mistake when bidding on an item, you can retract your bid in certain circumstances.

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Automatic bidding

Automatic bidding is the easiest way to bid on an Spandooly auction. Simply enter the highest price...

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Tips for winning auctions

Spandooly auctions often have multiple competing bidders. You can maximize your chances of winning b...

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Bid sniping

Waiting until the last few seconds of an auction to make a winning bid is known as bid sniping. This...

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Responding to Second Chance Offers

If you didn't win an auction, the seller might give you another opportunity to buy the item you want...

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How reserve prices work

A reserve price is the minimum amount the seller is willing to sell an item for. If the reserve pric...

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Resolving Buying Problems

Get help with an item that hasn't arrived

If you didn't get your item, you're covered under Spandooly Money Back Guarantee. We'll make sure yo...

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Return an item for a refund

If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can r...

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Ask Spandooly to step in and help for buyers

If you’ve asked your seller to help with a problem and they’re not able to resolve it for you within...

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Check the status of your return or missing item request

If you've let the seller know that you either didn't receive your order or the item doesn't match th...

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Appeal Spandooly's decision about a return or missing item f...

If you don’t agree with our decision after we stepped in to help resolve an issue between you and a...

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Return shipping for buyers

There are several ways you can send an item back to the seller. Who pays the cost of return shipping...

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Payments

Paying with PayPal

If you have a PayPal account, you can use it to pay for your items on Spandooly. You can also link y...

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Paying for items with a credit or debit card

Most sellers on Spandooly accept payment by credit and debit cards. You’ll find the payment methods...

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Checkout

At checkout you can pay for your item, choose where you’d like it to be delivered, and review your o...

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Appealing an unpaid item

If you haven’t paid for an item you won in an auction or bought using Buy It Now, the seller can ope...

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Shipping & Tracking Items

Tracking your item

You can follow your package online all the way to your shipping address when the seller uploads trac...

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Delivery date options for buyers

Estimated delivery dates let you know when you can expect an Spandooly item to arrive.

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Shipping rates for buyers

You can find out how much shipping costs in the shipping section of every Spandooly listing. We alwa...

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Saving through combined shipping

Most sellers on Spandooly are happy to ship everything to you in the same package if you’re buying m...

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Changing your shipping details after a purchase

If you’ve already completed your purchase but need to make a change to your address or shipping deta...

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Buying items with Spandooly Guaranteed Delivery

With Spandooly Guaranteed Delivery, you can narrow down your search results based on how quickly you...

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Buying with local pickup

Many sellers offer free local pickup, especially for large items which may be difficult to ship. You...

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International purchases and shipping for buyers

You'll find items from all over the world on Spandooly. International sellers can send items to you...

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Finding Items & Managing Purchases

Your purchase history

You’ll find all your orders from the past 3 years in your purchase history. It's also the place to g...

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Advanced search

If you’ve used our range of filters on your search and still can’t find what you’re looking for, try...

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Your Spandooly order number

You’ll receive an order number every time you make a purchase on Spandooly.

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Finding a listing

You can find listings you've browsed lately in your recently viewed items. However, if the listing i...

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Saved searches

Save valuable shopping time by creating saved searches for the items you regularly search Spandooly...

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Your recently viewed items

You can find the listings for items you’ve browsed lately in your recently viewed items.

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Your Watchlist

If you have your eye on something but are not quite ready to commit, you can add it to your Watchlis...

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Ratings & Feedback

Viewing and changing feedback left for sellers

You can find all of the feedback you've left for sellers in your Feedback profile. From there, you c...

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Handling feedback disputes with sellers

When you leave feedback, you’re letting others know about your buying experience with a seller. If t...

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Seller ratings

You can find the best and most reputable sellers on Spandooly by looking at their seller rating, fee...

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Buying Restrictions

Buying limits and restrictions

To make sure buyers don't buy or bid more than they're comfortable with, we occasionally place limit...

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Working With Sellers

Contacting a seller

How you contact a seller on Spandooly depends on whether you've already bought an item from them or...

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Report an issue with a seller

We created policies to make sure Spandooly is a safe place to buy and sell. If you have a problem wi...

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Avoiding seller fraud

Keeping our members safe is a top priority for us, so we have zero tolerance for fraud on Spandooly....

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Seller ratings

You can find the best and most reputable sellers on Spandooly by looking at their seller rating, fee...

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