Phishing phone calls

spandooly is unlikely to make unannounced calls to you about your account.

If you receive a missed call from someone purporting to be from spandooly, do not call the number back.

If you’re unsure whether the request was genuine or not, check your spandooly Messages as we will have also sent you an email.

Email phishing attempts

A phishing email pretending to be from spandooly typically contains a link that takes you to a fake website. There, you’ll be asked to sign in and submit personal and account information.

These emails often include the spandooly logo and a fake spandooly address in the “From” line.

Here are some typical traits of phishing scams:

• Asking for confidential information
• An urgent or threatening tone that asks you to act quickly
• Unsolicited attachments
• A generic greeting, like “Attention spandooly member”
• A web address that looks like spandooly, but which may have a typo or extra numbers and letters (like http://signin-Spandooly.com or http://signin.Spandooly.com@10.19.32.4)

Report a phishing phone call or email

If you receive a suspicious phone call or email, you should report it to us immediately. Here’s how:

Suspicious phone call

1. Tell the caller that you’ll call back through official spandooly contact channels. If you missed the call, do not call the number back.
2. Email us at spoof@Spandooly.com with details of what the caller asked for and the phone number they called from. 

Suspicious email

1. Don’t click any links in the email or open any attachments.
2. Forward the message to us as an attachment at spoof@Spandooly.com.

We’ll let you know that we received the email.

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Recognizing legitimate contacts from Spandooly

If we need to contact you about your account, you can expect the following:

• We’ll include your spandooly username on any emails, as well as the first and last name registered on your account. An spandooly customer service agent phoning you will know these details as well
• We’ll never ask you to provide confidential information like your password or credit card details
• We’ll only include links for convenience. No link will require you to submit confidential information on the next page
• We won’t include attachments. If you receive an unsolicited email with an attachment, don’t open it
• We’ll never use threatening language
• We’ll always send a copy of any important messages to your spandooly Messages