How to ask us to step in

1. Find the item in your Purchased Item.
2. Select Resolution Center(if your item didn’t arrive) or See return details (if you’re trying to return an item).
3. Select Help from Spandooly.

Upon selecting this option, Spandooly Support Team will check into the ticket and chime in whenever necessary and give the proper resolution in the favor of the right party.

What happens after you ask Spandooly to step in?

We’ll review your case and resolve it in the fairest way possible. We normally come back with an answer within 48 hours, though it might take longer if we need more information. Once we’ve made a decision, we’ll send you and the seller an email to let you know.

If we close the case in your favor, you should receive your refund within 48 hours.

If you don’t agree with our decision, you can appeal by providing new information within 30 days of the case being closed.

How to ask us to step in?

1. Find the item in your Purchased Items.
2. Select See request details (if your item didn’t arrive) or See return details (if you’re trying to return an item).
3. Select Spandooly Help.