Resetting your password if you've forgotten it

For security, we'll ask you to verify yourself by email or text. If you choose email verification and don't receive a message within 5 minutes, check your spam or junk folders.

Changing your password for security reasons

You can also change your password in the Account section of My spandooly. Here's how: 

1. Go to Sign in and security.
2. Select Edit next to Password.
3. Enter your current password and your new password.
4. Select Submit.

For more ways to protect your account, see our tips for keeping your spandooly account secure.

Troubleshooting if you have problems changing your password

If you’ve tried the steps above and you’re experiencing problems changing or resetting your password, try the following troubleshooting tips:

• Make sure Caps Lock is off when you’re typing your new password
• Clear your cache and cookies
• Check that your browser isn’t automatically populating the password field with an old password. If this is happening, manually type in your new password, or turn off auto-fill in your browser settings

If you’ve tried to change your password more than 5 times in the last 24 hours, you’ll need to wait 24 hours before trying again.