PayPal payment holds

In some situations, PayPal may place a hold on your payment. Check your PayPal account to see if there's a PayPal hold. You can also contact PayPal for more information.

Spandooly payment holds

If you're an established seller, you'll usually get access to your payments immediately, but there are some reasons why your funds could still be placed on hold:

• Your Seller Dashboard rating has been below standard for 90 days.
• You've started selling in a new category.
• Your account shows unusual activity, such as a sudden increase in spandooly Money Back Guarantee cases.
• Your buyer opened a request for an item they didn't receive or an item that didn't match the listing description.
• You need to add tracking details to an item in order for an spandooly Money Back Guarantee case to be resolved.

Other reasons spandooly may place a hold on funds

We may hold your funds for 21 days if we determine the transaction to be a risk. Category, price, and seller standing can all contribute to this decision. However, this hold will generally only apply to sellers who are already under the Funds Availability program.

You can see the estimated release date of the funds in the Sold section of My spandooly.

When funds become available

Here are the time frames when your payment will become available:

• Within 24 hours after we confirm the order was delivered if you pay for shipping and print labels on spandooly.
• Within 24 hours after we confirm the order was delivered if you ship directly using USPS, UPS or FedEx and manually enter your tracking information to My spandooly.
• 6 days after the latest estimated delivery date if you don’t upload tracking information, but you mark the item as shipped in My spandooly .
• 21 days after the buyer pays if you don't provide tracking information, mark the item as shipped, or the estimated delivery date can't be calculated. In such cases, we may use buyer feedback as a delivery confirmation along with other factors.

We may also hold funds for 21 days if we determine the transaction to be a risk. Category, price, and seller standing can all contribute to this decision. You can identify this by the estimated release date in the sold section of My spandooly.