Why your account was suspended or restricted

Holds, restrictions, or suspensions are usually placed on accounts for one of the following reasons:

• You have spandooly fees to pay
• You need to reimburse spandooly for a refund we made to your buyer
• You have violated one of our rules or policies
• We couldn't verify your account information
• You need to update your payment method

How to have your account reinstated

Getting your account reinstated may be as simple as waiting for a temporary suspension to finish, making changes to your listings, or sending us some more information—it depends on the reason we suspended your account. The full details will be in the message we've sent you.

If your account was restricted or suspended because of outstanding seller fees or a refund reimbursement, you can make a one-time payment to resolve the issue. When we receive your payment, your account will be reinstated.

To make a one-time payment:

1. Go to Account in My spandooly.
2. Beside Payment methods for seller fees, select One-time payment, and follow the instructions.

What happens while an account is suspended

When your spandooly account is suspended, you won't be able to:

• bid, buy, or sell
• leave feedback
• create new listings or revise existing listings
• contact bidders
• reply to your spandooly messages

Any bidders on your existing listings can retract their bids. When your account is reinstated, you’ll be able to leave feedback for any transactions you completed in the previous 30 days.

Depending on why your account was suspended, we may end listings early. If we remove listings because of a policy violation, eligibility for a fee credit will depend on the situation and any previous policy violations will be taken into account. These credits can be viewed on the account activity page of My spandooly. Keep in mind that listing fees can be forfeited too, depending on the reason for suspension.

Verification holds for managed payments sellers

Before we can enroll you into managed payments, we need to confirm your identity and bank account details so you can receive your payouts. We’ll place a temporary hold on your account until we can verify your details. Once this is complete, we’ll email you to let you know your account has been migrated onto the new payments experience and the hold has been removed from your account.

If you’re already enrolled in managed payments, your payouts will be blocked until your suspension, restriction, or non-payment hold is resolved.

Find out more about managed payments on spandooly.

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Fake account hold and suspension notices

Watch out for spoof (fake) emails about account holds or suspensions. To confirm that an email was sent from spandooly, check your spandooly Messages. If you can’t find a copy of the email there, then it wasn’t from spandooly. Learn how to recognize spoof emails.